Returns Policy
Unfortunately, we do not accept exchanges on online purchases at this time. All returns will be handled as returns for refunds.
You are able to return any full priced item within 14 days of the date of purchase for a Refund.
To be eligible for a return, your items must be:
- Returned within 14 days of purchase
- In original condition
- Not tampered
- Approved with a Return Authorisation Number (RA#)
What items are not returnable?
- Items that do not meet the above criteria
- Clearance / Sale items
- Pre-order items
- Change of mind
Please remember
- Returns are not applicable to sale items and full priced items purchased using an online discount code or any other promotion
- We do not refund the original delivery charges
- We do not cover the return delivery charge
- If the returned items do not satisfy our returns criteria, they will be posted back to you and no refund will be given
- We hold no responsibility if items are lost during transit
- Gifts can only be refunded to the original purchaser, and not gift recipient
- All refunds will be processed within 7 business days upon receiving returned items that satisfy the returns criteria
How do I return items I have purchased online?
Please contact our customer care team at [email protected] with the subject Return “Order Number”.
Our customer care team will then email back to you a Return Authorisation Number (RA#) and details on how to return the item(s) back to us. Please remember that a return can only be authorised if you meet our Online Returns Policy. If you meet the criteria, you will be issued with a refund.
Faulty Items
You are eligible for a full refund (inclusive of all delivery fees) if the returned item contains a manufacturing fault and if the item is returned within a reasonable timeframe. In order to qualify for the full refund, the returned items must pass a thorough inspection process to check for manufacturing faults. To help with this process, please email us a photo of the manufacturing fault. Some products may come with an additional manufacturer’s warranty. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. We are happy to assist you in the given circumstance. Some products may come with an additional manufacturer’s warranty. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. We are happy to assist you in the given circumstance.